Ambience

Gratuities

For your greater convenience, we operate an automatic service charge and gratuity system which is automatically added to your onboard account. An amount of £7 per person per night (£6 per person per night on cruises of 15 nights or more per night) - will be automatically added to your onboard account. For children aged 12-17 years of age, where applicable on a multi-generational sailing, an amount of £4 per person per night will be automatically added to your onboard account. All service charges and gratuities are collated, so a portion goes to each crew member, who helps to make your cruise special. This is not only distributed to your cabin steward and your waiter or bar attendant but also between the hidden stars behind the scenes, such as laundry operatives and kitchen staff, who you might never get to meet in person. If you notice an issue that makes you think twice about our service charge, be sure to speak with one of our Guest Services Team who will try to resolve the matter before a charge adjustment becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. Of course, if you want to also reward a crew member personally in addition for excellent service, feel free to do so! If you purchase one of our Ambassador Drinks Packages, gratuities are also included. However, please note that the gratuity contribution cannot be removed from any of the packages. Please note that guests under the age of 12 will not be charged gratuities. †In the event of your cruise being cancelled, you will be guaranteed a full refund. 6 nights or more *Please see our website for full details and terms and conditions. Please note all fares and prices shown throughout this brochure are subject to change and availability, all current live fares are available through our website or contacting our reservation ambassadors.